FAQ

If I want to change the type of ticket I purchased, what do I do?

Simply call the phone number for Brushfire (800.569.7108)—also listed in your confirmation email—and the customer service representative will assist you.

What is the cancellation policy?

All tickets are transferrable. Tickets are not refundable.

Can I use someone else’s ticket if they aren’t going to use it?

Yes. All tickets are transferrable.

Who do I call if I have questions?

Simulcast questions? Please call 888-235-7948. Ticketing, seating, and conference questions? Please call Customer Service at 800.569.7108.

Will there be any special seating for ladies in wheelchairs?

Handicap accessible seats are located in the arena. Call Brushfire at 800.569.7108 to reserve those seats.

How do I become a vendor or a sponsor?

Can I volunteer?

As a Gateway hosted event, we would like for all of our volunteers to be Gateway members. Volunteer positions are available for Gateway women (ages 16+) who are Gateway attendees. To learn more about volunteering, visit the Pink Impact Volunteer page.

I already have a ticket but want to change to a Volunteer ticket. How do I do that?

Call Brushfire at 800.569.7108 with your original order number, and they can assign you to your volunteer team and process a partial refund for your ticket.

Will childcare be available?

Childcare will not be available.

Are seats assigned?

We are making it easier for you this year. Seating will be general admission by level, so you don't have to choose a specific seat or a section... just choose your level.

How can I sit by my friends?

All seats are general admission by level, so you'll want to buy seats on the same level. You can save up to three seats, but you'll need to release them 10-15 minutes before the sessions start if your friends haven't arrived.

Are group rates available?

Yes, there are group rates available in the 300 level for groups of 12 or more. For groups of 20 or more, the 20th ticket is free! Visitpinkimpact.com/registration for more information.

Do I need to book a hotel room?

Booking a hotel room is completely up to you. If you prefer to make a weekend of it and would like to stay downtown visit our hotel page for downtown hotel information as well as Pink Impact room block availability.

Can I bring my infant?

Nursing mothers may bring infants.

How can someone bring Pink Impact to their home church?

Pink Impact is now available via simulcast to any church across the world. To learn more about how a church can host the conference, visit pinkimpactsimulcast.com.

How do I receive a scholarship?

Applications for partial scholarships are now available. Click here to fill out the scholarship application.

Are partial conference rates available?

All rates are per person and entitle the participant to the entire conference. Day rates or partial rates are not available.